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Official announcement from Diamond FX Head office,
Netherlands. Summery Version. Alex Beek C.E.O. Diamond FX Face Arts Pretty Face BV Alkmaar
To all concerned users of DFX USA We wish to bring attention to the issue that has circulated within the last two weeks.
Below is an official statement of all facts concerning the use of fake DFX throughout the USA.
We are now at the point that statements can be made official, by social media sites and other websites.
On Saturday August 6th 2011, Diamond FX Netherlands received an important email drawing our attention to the sales of face paints with poorly printed labels, and clearly not the same quality DFX is known to supply.
Diamond FX is very proud of the quality and high standard paints supplied.
All our paints are put to stringent tests, and are considered extremely safe for use. If paints are not to the same quality, yet hold a DFX label, users are effectively buying what they know to be a trusted and respected brand, yet receiving goods that may not be reliable.
Diamond FX has tried to ensure all users were made aware of this issue immediately, and asked they cease use of their suspicious products, through the fastest method we thought possible, FaceBook!
Diamond FX cannot verify the quality of any fake paints, regardless if the paints eventually turn out to be usable.
Diamond FX holds their customers in the highest regard, and would never risk customers safety with paints and supplies not absolutely perfect.
We are now able to release the information that all faked products were originally supplied by the USA distributor. No other countries have been affected.
The distributor has been terminated of her distributorship, and asked to cease all ties with Diamond FX. As a company, we have been betrayed by one of our own.
Clearly our distributor did not represent the high respect and concern Diamond FX has for its customers.
Diamond FX will continue to supply the amazing paints we are known for, but not at the cost of our customers safety.
Below is a list of all safe vendors you can feel confident purchasing your Diamond FX products from. Please contact us if you need to know anything that is not clear.
Diamond FX will support and answer any questions.
If you would prefer a longer more detailer version of this issue, please email us.
Alex Beek
C.E.O. Diamond FX Face Arts
Pretty Face BV
Alkmaar
FacePaintForumShop.com
Facepaintingtips.com
Paint And Glitter
Jestpaint.com
Diamondfx.ca